Vigilance is necessary for maintaining the health of the IT environment in any organization. PCH Data Services is here for you so that you can concentrate on your core business and leave server management and monitoring to us. We employ powerful remote network monitoring tools like SCOM, Nagios, and MRTG to provide 24x7 proactive support for your business.

Our preventative maintenance service, active-issue troubleshooting, and remote resolution can save your businesses from critical downtime, and cost-avoidance of an information technology office visit. At the first sign of trouble within your business infrastructure, our IT staff is immediately notified and responds. Our system enables us to be notified not only of system failures, but also of issues before they occur. For example, we can see CPU or memory utilization out of spec, long running or blocked SQL transactions, disk space running low, unusual event log activity, network saturation, and much more. Our monitoring covers operating systems including Windows and Linux, Active Directory, Microsoft SQL Server, Exchange Server, as well as your backup software to ensure that your backups are successful.

Our 24x7 remote network support service covers:

  • Troubleshooting
  • Server Preventative Maintenance
  • Anti-virus updates
  • Server Patch Management
  • Service Pack Installation
  • External Vulnerability Scanning
  • Backup Management and Administration
  • Security Log Analysis
  • Event Log Monitoring
  • Escalation to either your internal IT staff when issue is not resolvable from a distance or our local staff for on-site service.

Corporate Maintenance features:

    Regularly Scheduled Onsite Maintenance
    Comprehensive Maintenance Checklist and Documentation
    Emergency and As Needed Support
    Available 24/7/365
    Corporate Support Center IT Management Application
    Management Oversight
    Predictable Monthly Budget
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Satisfaction Guaranteed

joomla template bestIf you’re not satisfied, we'll work hard to make things right. Customer service is our number one priority.

Testimonials

"Thanks for getting my computer & scanner in order working great! I appreciate the time you put into helping me."

-Kathy Disse

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